You might think you’re a pretty seasoned traveler—but according to hotel staff, even the most frequent guests still make a few surprisingly common missteps. From overlooked perks to habits that quietly irritate front desk teams, these mistakes can mean missed upgrades, awkward moments, or just not getting the most from your stay.
The good news? Most of them are easy to avoid. Whether you’re checking into a boutique inn or a big-brand resort, a few simple tweaks to your hotel habits can lead to smoother check-ins, better service, and even occasional freebies.
Here are 8 mistakes hotel staff say guests make all the time—and what to do instead.
Not joining the hotel’s loyalty program
Many travelers overlook hotel loyalty programs, thinking they’re unnecessary for short stays. However, joining these programs can lead to perks like free Wi-Fi or room upgrades. Often, hotels offer immediate benefits for signing up, enhancing your stay from the get-go. Loyalty members might also receive exclusive discounts or earn points for future visits. Plus, signing up is usually free and quick, making it a no-brainer. Even for a one-night stay, the advantages can outweigh the effort. Next time, consider enrolling and see how it might enhance your travel experience.
Skipping direct booking
Direct booking with a hotel can provide benefits that third-party sites often don’t offer. Guests frequently miss out on additional perks like breakfast inclusions or flexible cancellation policies when they book indirectly. Hotels may also provide room preferences and better rates for direct bookings. Travelers often believe third-party sites have the best deals, but direct communication can uncover hidden benefits. By skipping direct booking, guests might lose out on personalized service and potential savings. Next time you book, check the hotel’s website or call them directly to explore available offers.
Forgetting to check for hidden fees
Hidden fees can catch guests off guard, turning an affordable stay into a costly one. Common charges include resort fees, parking, or Wi-Fi access, which might not be mentioned upfront. Many guests neglect to read the fine print or ask about possible extra charges. Being aware of such fees allows better financial planning and prevents unpleasant surprises during checkout. Guests should inquire about these fees while booking or upon arrival. By clarifying these costs early on, travelers can enjoy their stay without financial stress.
Being rude or dismissive at check-in
A kind demeanor at check-in can set the tone for your entire stay. Many guests overlook the power of politeness, often becoming impatient or brusque. Friendly interactions with hotel staff can lead to unexpected upgrades or special attention during your stay. Hotel personnel are more likely to accommodate requests for helpful suggestions or room preferences when treated kindly. Being courteous is a simple yet effective way to enhance your experience. Remember, a smile and a thank you can go a long way in making your hotel visit more pleasant and memorable.
Not reporting issues right away
Guests sometimes delay reporting room issues until checkout, assuming they’ll be addressed later. This often results in unresolved problems, diminishing the quality of their stay. Promptly informing hotel staff about concerns like maintenance issues ensures they can be resolved quickly. Hotels aim to provide comfort, but they need guests’ cooperation to address issues as they arise. By acting swiftly, guests allow staff to rectify problems, enhancing their overall experience. Proactive communication can turn a potentially disappointing stay into a seamless one.
Ignoring local recommendations from staff
Hotel staff are often locals with insights that tourists might not find online. Ignoring their recommendations means missing out on hidden gems, from restaurants to cultural spots. Many guests rely solely on guidebooks or internet searches, overlooking personalized advice. Staff suggestions can lead to authentic experiences, enhancing your travel adventure. Trusting their local knowledge can uncover unique attractions and dining options. Next time you’re at a hotel, consider asking for their favorite spots and enjoy a more enriching visit.
Leaving valuables unsecured
Guests sometimes underestimate the importance of securing valuables, assuming hotel rooms are inherently safe. While hotels prioritize security, accidents or misunderstandings can happen. By leaving items like electronics or jewelry unsecured, guests risk potential loss. Utilizing in-room safes or secure storage options at the reception adds an extra layer of protection. Even believing that housekeeping is trustworthy, it’s wise to take precautions. Ensuring valuables are safely stored gives peace of mind, allowing guests to focus on enjoying their stay.
Assuming room upgrades are automatic
Many travelers assume room upgrades are given automatically without asking. In reality, upgrades often depend on availability and guest interaction. Polite inquiries about potential upgrades can sometimes yield surprising results. Hotel staff appreciate courteousness and may accommodate requests if possible. Assuming upgrades will occur without discussion leads to missed opportunities. Instead, guests should feel empowered to ask politely about available options. Even if an upgrade isn’t possible, a friendly approach could lead to other perks, enhancing the hotel experience.