You booked your room. You received the confirmation. You even called ahead to say you’d be checking in late. But when you finally arrive, suitcase in hand, the front desk hits you with a surprise: “We’re overbooked.” Suddenly, you’re being “walked.” Not to your room—but to a completely different hotel.
To get walked by a hotel means they’ve run out of rooms and are sending you elsewhere—usually at their expense, but often at the cost of your time, comfort, and original plans. It’s more common than you might think, especially at fully booked properties, during peak travel seasons or big local events. And while some hotels handle it well, others leave you scrambling.
So how do you make sure you’re not the one left without a room? Here are 8 smart ways to protect yourself and reduce the chance of getting walked by a hotel—because no traveler deserves that surprise at the end of a long day.
Check-in Early
Arriving early offers a golden opportunity to secure your room before the rush. Picture this: The sun’s still out, and you’re already unpacking in your room, while others are just arriving. Hotels often overbook, anticipating no-shows, but early birds get the room.
Additionally, checking in early can help you request any changes or upgrades without the hassle. The earlier you arrive, the more likely you’ll get what you want, before the hotel fills up. Avoid the uncertainty and make an early check-in part of your travel routine.
Join the Hotel Loyalty Program
Joining a hotel’s loyalty program can be your ticket to security. Loyalty members often receive priority during overbooking situations. Imagine holding a card that reads, “Preferred Guest,” and knowing it carries weight.
Enrolling is usually free and provides benefits like complimentary breakfasts or room upgrades. More importantly, loyal guests are less likely to be walked. Hotels value repeat business, so they prioritize members over one-time visitors.
Becoming a member might just be the safety net you need on your travels.
Book Directly with the Hotel
Booking directly through the hotel can enhance your security. Unlike third-party sites, direct booking often assures better room allocation. Ever had a chat with a hotel reservationist? They can offer insights and deals not available elsewhere.
Should complications arise, hotels prioritize direct bookings over third-party reservations. Plus, direct contact means clearer communication, reducing misunderstandings.
Opt for direct booking and enjoy the peace of mind that comes with it.
Confirm Reservation on Arrival Day
Calling ahead to confirm your reservation can be a lifesaver. Picture this: A quick phone call reassures you that your room awaits. Sometimes, reservations slip through the cracks, especially when hotels are busy.
By confirming, you reinforce your commitment and remind the hotel of your arrival. This simple step can prevent mishaps that lead to being walked. Don’t underestimate the power of a well-timed call.
Keep the hotel’s number handy and make it a part of your travel checklist.
Avoid Booking the Cheapest Room Type
Booking the cheapest room can be a gamble. Budget rooms are the first to go when overbooking occurs. Imagine the frustration of hearing, “Sorry, we’re full,” because you opted for the lowest rate.
Choosing a mid-range option can be a strategic move. It signals to the hotel that you’re a valuable guest, reducing the likelihood of being walked.
While saving money is important, consider the bigger picture. Strive for a balance between cost and convenience.